Who we are
Bhooksy is an online food delivery service run by SpeakNova AI, Pilani, Jhunjhunu, Rajasthan, India ("we", "us"). It connects customers with local restaurants and with riders who deliver their food, through this website and our apps.
This policy explains what personal data we collect, why, who we share it with and the choices you have. It follows India's Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000. By using Bhooksy, you agree to this policy and to our terms and conditions.
What we collect
If you order food
- Account: your mobile number, which you confirm with a one-time code, and your name. You can add an email address in the app.
- Delivery addresses: the address, landmark and instructions you enter, the map position you choose, and the name and phone number to call on arrival.
- Orders: what you ordered, from where, the bill, any note for the restaurant, coupons, tips, and how each order went.
- Payments: the payment's status, its method (for example UPI or card) and a bank reference. We never see or store your full card number, CVV or UPI PIN.
- Reviews you write about restaurants and riders, and restaurants you save as favourites.
If you run a restaurant on Bhooksy
- Your name and mobile number, and those of anyone who works on your restaurant's account.
- Your restaurant's details: name, description, address and map position, phone, email, photos, menu, prices, opening hours and GSTIN if you give one.
- An identity document of the owner (for example Aadhaar, PAN card, passport or voter ID), which our verification team checks.
- Where we pay you: bank account (with a cancelled cheque or passbook page) or UPI ID.
If you deliver as a rider
- Your name, mobile number and a photo of your face.
- Your vehicle type and number, driving licence (number, expiry and a copy) and vehicle registration (RC), unless you ride a bicycle, and an identity document.
- Where we pay you: bank account (with proof) or UPI ID.
- Your location while you are online, and your delivery history and earnings.
From everyone, automatically
- Your IP address and browser or device details when you sign in, so we can keep accounts safe.
- If you use our apps: a notification token from your phone, the app version and whether notifications can reach you.
We don't use advertising or analytics trackers.
How we use it
- To create your account and sign you in with one-time codes.
- To take your order and payment, have it prepared and delivered, and keep you updated about it.
- To work out the delivery fee and find a rider near the restaurant.
- To check restaurant and rider applications before they can work with us, and to pay restaurants and riders what they earn.
- To handle cancellations, refunds, complaints and reviews.
- To prevent fraud and misuse, and to keep records that tax and other laws require.
We don't sell your personal data, and we don't use it to show you ads.
Your location
When you choose a delivery address, you can let the website use your device's location to place the pin. This happens only with your permission, and you can type your address instead.
Riders share their location only while they are online: at most once every 20 seconds, so we can offer them nearby orders. The points recorded during a delivery are kept with that delivery.
How long we keep it
- Your account data, for as long as your account is open.
- Order, payment, refund and payout records, for as long as tax and accounting laws require, even after an account is closed.
- Identity and payout documents of restaurants and riders, for as long as they work with us and the law requires afterwards.
- Trusted-device records, until 90 days after you last signed in on that device.
- Notification tokens, until you sign out of the app.
How we protect it
- All traffic to Bhooksy is encrypted (HTTPS).
- Card and UPI payments are made with Cashfree, on their secure payment page.
- Identity documents are stored privately and only our verification team can open them. Every time they do, it is recorded.
- Bank account numbers and UPI IDs are stored encrypted. Sign-in codes are stored only in a form that can't be read back.
No system is perfectly secure. If a breach affects your data, we will tell you and the authorities as the law requires.
Your rights
Under the Digital Personal Data Protection Act, 2023, you can:
- Ask what personal data we hold about you and how we use it.
- Correct or update it. You can change most of it yourself in your account.
- Ask us to close your account and erase your data, except what the law requires us to keep.
- Withdraw your consent. We will then stop using your data, but you won't be able to keep using Bhooksy.
- Nominate someone to use these rights for you if you die or can't act yourself.
- Complain to us, and then to the Data Protection Board of India.
Email speaknova.ai@gmail.com from or with your registered mobile number, and we'll reply within 30 days.
Children
Bhooksy is for people aged 18 or over. We don't knowingly collect data from children. If you think a child has given us their data, write to us and we will delete it.
Questions and complaints
For any question or complaint about your data or about Bhooksy, contact our Grievance Officer:
Amit Sharma, Grievance Officer
SpeakNova AI, Pilani, Jhunjhunu, Rajasthan, India
Email: speaknova.ai@gmail.com
We acknowledge complaints within 24 hours and aim to resolve them within 15 days. If you aren't satisfied with our answer, you can complain to the Data Protection Board of India.
Changes to this policy
We may update this policy as Bhooksy changes. The date at the top shows the latest version. If a change matters to how we use your data, we will tell you in the app or on the website before it applies.