Bhooksy
Sign in
All restaurants

Terms and conditions

Last updated 20 October 2026

About these terms

Bhooksy is an online food delivery service run by SpeakNova AI, Pilani, Jhunjhunu, Rajasthan, India ("we", "us"). Through our website and apps, customers order food from local restaurants, and independent riders deliver it.

These terms apply to everyone who uses Bhooksy: customers, restaurant partners and riders. By using Bhooksy, you agree to them and to our privacy policy. If you don't agree, please don't use Bhooksy.

We may change these terms. The date at the top shows the latest version; if a change matters, we will tell you in the app or on the website before it applies. Using Bhooksy after that means you accept the new terms.

Your account

  • You sign in with your Indian mobile number and a one-time code. Keep your phone and your codes to yourself: anyone with them can use your account.
  • You must be 18 or over, and the details you give us must be true and up to date.
  • One number is one account. You can move your account to a new number from your account page.
  • You are responsible for what happens in your account. Tell us straight away if you think someone else has used it.

Ordering food

  • Restaurants prepare the food and set their own menus, dishes and availability. They are responsible for its quality, hygiene, ingredients and the veg or non-veg mark on each dish. If you have an allergy, ask the restaurant in your order note before ordering.
  • Photos and descriptions show what to expect; the dish you get may look a little different.
  • A restaurant may set a minimum order amount, shown on its page.
  • Your order is a contract between you and the restaurant. Bhooksy takes the order and payment for the restaurant and arranges the delivery.

Prices and payment

  • Menu prices include our service charge to the restaurant. You always see the price you pay.
  • Your bill shows everything before you pay: the food, GST on food, any packaging charge, a delivery fee that depends on the distance, a small platform fee, any coupon discount and an optional tip.
  • The whole tip goes to your rider.
  • You pay online when you place the order, by UPI, card or net banking, through our payment partner Cashfree Payments. There is no cash on delivery. Your order is placed only once Cashfree confirms the payment.
  • Coupons have their own conditions, shown with the coupon. One coupon can be used per order.

Delivery

  • We deliver inside our delivery areas. Put the pin on the map at your exact address, and add a landmark or instructions if it helps.
  • Delivery times are estimates. Traffic, weather and busy kitchens can make an order later.
  • When a rider takes your order, you get a delivery code. The rider hands over the food only when you give them this code, so keep it to yourself until the food is in your hands.
  • Please keep your phone with you, so the rider can reach you on the way.

Cancellations and refunds

If you cancel

You can cancel an order from its page until the restaurant accepts it. We then refund everything you paid except the platform fee. Once the restaurant has started on your order, it can no longer be cancelled.

If the restaurant cancels

A restaurant can cancel an order it can't make, for example when a dish has run out, and tells you why. You then get a full refund.

If something is wrong with your order

If items are missing or wrong, the food isn't right, or the order is very late, write to us at speaknova.ai@gmail.com as soon as you can, with your order number and, if possible, photos. We'll look into it and may refund all or part of the order.

How refunds are paid

  • Refunds go back to the way you paid (UPI, card or bank), through Cashfree. Banks usually take 5–7 working days to show them.
  • If a refund to your payment method fails, we send it to you by bank transfer or UPI instead.
  • A coupon used on a cancelled order can be used again.
  • You can follow every refund on your order's page.

Reviews

  • You can review the restaurant and the rider of a delivered order, once, within 14 days of delivery.
  • Reviews must be honest and about your own order. No abuse, personal details, ads or fake reviews.
  • We may hide a review that breaks these rules. By posting a review, you let us show it on Bhooksy.

Restaurant partners

  • Your restaurant appears to customers once our team has checked and approved your application, usually within two working days.
  • You must hold the licences your business needs, including an FSSAI food licence, and follow food safety and hygiene laws. You are responsible for the food you prepare.
  • Keep your menu, prices, availability and opening hours correct, and mark every dish veg or non-veg truthfully.
  • Accept orders you can make and prepare them on time. If you have to cancel an accepted order, the customer gets a full refund, which is taken from your earnings for that order.
  • Our service charge is added on top of your menu prices, so customers pay it, not you. You earn your own prices for each delivered order, minus any discounts or delivery costs you choose to cover, any tax due on our service charge, and any refunds for problems you caused.
  • You can ask for your earnings for delivered orders at any time. We pay them to your bank account or UPI ID.

Riders

  • Riders are independent delivery partners, not our employees. You choose when to go online.
  • You can deliver once our team has checked and approved your documents. If you change a document, your vehicle or your payout account, we check it again before you can go back online.
  • With a motor vehicle, you must hold a valid driving licence, registration and insurance, and follow traffic laws. Never use your phone while riding.
  • While you are online, you share your location with us, so we can offer you nearby orders.
  • Collect an order only with its pickup code and hand it over only for the customer's delivery code. Handle food with care and treat customers and restaurants with respect.
  • You can give an order back before you collect it. Once collected, deliver it, or contact us if you can't.
  • For each delivery, you earn the pay for its distance, shown before you accept it, plus the whole tip. You can ask for your earnings at any time, and we pay them to your bank account or UPI ID.

Fair use

You must not:

  • Place fake orders, use someone else's payment method, or misuse coupons or refunds.
  • Abuse, threaten or harass riders, restaurant staff, customers or our team.
  • Copy or collect content from Bhooksy automatically, or try to break into or overload it.
  • Use Bhooksy for anything illegal.

Our responsibility

  • We work hard to keep Bhooksy running and accurate, but we can't promise it will always be available or free of errors.
  • Restaurants are responsible for their food, and riders for the way they deliver it.
  • As far as the law allows, our responsibility for any order is limited to the amount you paid for it. We aren't responsible for indirect losses, or for delays and failures caused by events outside our control, such as bad weather, strikes or network failures.
  • Nothing in these terms takes away rights you have under consumer protection law.

Suspending or closing accounts

We may suspend or close an account that breaks these terms or the law, or that puts customers, restaurants or riders at risk. Restaurants and riders are told the reason. To close your own account, email us from or with your registered mobile number.

Law and disputes

These terms are governed by the laws of India. If you have a complaint, please contact us first: most problems can be solved quickly. Any dispute we can't settle together will be decided by the courts of Jhunjhunu, Rajasthan.

Contact us

For help with an order, or any question about these terms, write to speaknova.ai@gmail.com.

Complaints are handled by our Grievance Officer, Amit Sharma (SpeakNova AI, Pilani, Jhunjhunu, Rajasthan, India, speaknova.ai@gmail.com). We acknowledge complaints within 24 hours and aim to resolve them within 15 days.